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All answers to your shipping questions


At JuDeLovesYou.com we only ship recorded delivery via Bpost, the Belgian postal services. Therefore all shipments are secured and have a tracking code so you can track your shipment.

Orders will be processed within 1-3 business days after payment is received and sent out Monday through Saturdays excluding federal holidays.

We do make every attempt to ship your order as quickly as possible though.
Actual delivery times cannot be guaranteed, there it depends on various post offices involved with the delivery of your parcel.
Need your order quicker or have special requirements? Simply send us an e-mail at : sayhello@judelovesyou.com  

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Order Tracking

Once your order is sent, we will send you a dispatched e-mail with the tracking number.

If you order has still not arrived within the expected time, or if you have problems tracking your order, please contact us with your order number and name, at sayhello@judeslovesyou.com

We will track your order and do our best to get your order to you.

NOTE: We are not responsible for lost, stolen, damaged or delayed packages.

International shipping

We ship to all major countries. Except African countries. Sorry for the inconvenience.

Taxes & duties

We are NOT responsible for any taxes, custom charges, import duties or collection fees that may apply in your country (even if you refuse any shipments upon delivery).
our prices include VAT (Belgian VAT rate : 21%) and administrative costs.
All international orders may be subject to import taxes and duties.
Customs authorities require that we state the value of your order directly on your package(s).
Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.
Taxes and fees are based on many factors, including location, material, item value, etc.
The amount of taxes due is determined solely by the government.
Some countries may require additional fees paid Collect on Delivery (COD).
If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
These fees are paid to the local carrier and are not collected by JuDeLovesYou.

Currency conversions

All prices on our site are listed in EUROS. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but in general it should match closely with the current exchange rate. The following web page features a quick, easy, and free foreign exchange rate calculator using up-to-the-minute exchange rates: www.XE.com (Please note that we do not make any guarantees or promises about what the current exchange rate is or what you will be charged by your bank, as this is out of our control.)

Should you have any other questions or concerns, please feel free to contact us at : sayhello@judeslovesyou.com, we are here to help you 24/7

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